Last Updated: 05-May-2025
Welcome to Novestra Health. These Terms and Conditions govern your access to and use of our website, platform, and healthcare-related digital services. By registering, accessing, or using any part of the Novestra Health platform, you agree to be bound by these Terms. Please read them carefully.
a. Eligibility: You must be at least 18 years old to create an account or access healthcare services on the platform.
b. Account Responsibility: You are responsible for keeping your login credentials secure and for all activities that occur under your account.
c. Accurate Information: You agree to provide accurate, complete, and updated personal and health-related information when using our services.
d. Prohibited Use: You may not misuse the platform for illegal, harmful, or fraudulent purposes, including impersonation or data manipulation.
a. Novestra Health is a technology platform that facilitates communication between patients and licensed healthcare providers. We do not provide medical diagnosis, treatment, or prescriptions ourselves.
b. All medical advice and care provided through the platform are the sole responsibility of the consulting doctor or licensed provider.
c. Health content, reports, or recommendations generated via the platform (including AI tools) are for informational purposes only and are not a substitute for professional medical judgment.
a. Certain services may require payment. By proceeding, you authorize us to charge your selected payment method for the applicable amount.
b. Payments are securely processed by trusted third-party gateways. Novestra Health does not store your complete payment details.
c. Subscription fees, if applicable, will be clearly communicated during sign-up. You can cancel recurring billing as per the instructions in your account settings.
All cancellations and refund requests are governed by our Refund Policy, which is available on our website. Please refer to it for detailed terms.
Your personal and health information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
a. All content, graphics, platform logic, and branding on the Novestra Health platform are the intellectual property of Novestra Private Limited or its licensors.
b. You may not reproduce, distribute, modify, or reuse any platform content without prior written permission from Novestra Health.
a. Novestra Health is not liable for any medical errors, omissions, or adverse outcomes resulting from interactions between users and healthcare professionals through the platform.
b. We are not responsible for any damages or losses resulting from service interruptions, technical issues, or unauthorized access to your account.
We reserve the right to update or modify these Terms and Conditions at any time. Updated terms will be posted with a revised "Last Updated" date. Continued use of the platform indicates your acceptance of the modified terms.
We may suspend or terminate your access to the platform at our discretion, without notice, if you violate these Terms or misuse the platform in any way.
If you have questions about these Terms and Conditions, please contact us at:📧 Email: support@novestrahealth.info
📞 Phone: +94-773429862
🌐 Website: www.novestrahealth.info
Note: These Terms are legally binding. By using Novestra Health, you agree to comply with all applicable laws and platform policies.