Last Updated: 01- May-2025
At Novestra Health, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our platform. By using Novestra Health services, you agree to the practices outlined below.
Information We Collect
When you register, book appointments, or access services on our platform, we may collect the following types of information:
- Personal Information: Full name, email address, phone number, date of birth, gender, and contact details.
- Health-related Information: Medical history, prescriptions, test results, appointment records, and consultation notes submitted by you or your healthcare provider.
- Payment Information: Billing details such as cardholder name and payment method, securely processed via third-party payment gateways.
- Technical Information: IP address, browser type, device details, location data (if enabled), and usage logs collected automatically via cookies and analytics tools.
How We Use Your Information
We use your information to:
- Deliver healthcare services, manage appointments, and store medical records.
- Provide customer support and notify you of important updates.
- Enable doctors and healthcare providers to access accurate patient data.
- Improve platform functionality, user experience, and clinical tools.
- Ensure data integrity, detect suspicious activity, and enforce platform security.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. Your data may be shared only under the following conditions:
- With Authorized Healthcare Providers: To support your ongoing medical care and treatment.
- With Trusted Service Providers: Who perform services on our behalf (e.g., payment processors, cloud hosting, analytics tools), under strict confidentiality agreements.
- For Legal or Compliance Reasons: If required by law, regulation, or a valid court order.
- With Your Consent: When you explicitly authorize us to share your data.
Data Security
We use industry-leading security measures, including data encryption, secure access controls, and regular audits to protect your personal and health information. Despite our best efforts, no digital system is completely immune to risks. You are encouraged to use strong passwords and keep your login credentials confidential.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and session data.
- Track platform usage and performance.
- Offer personalized health content and reminders.
You may disable cookies in your browser, but doing so could limit certain features of our services.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including legal and operational requirements.
Your Rights
You have the right to:
- Access and review your personal data.
- Request corrections to inaccurate information.
- Withdraw consent or request data deletion (subject to legal and healthcare-related restrictions).
Please email support@novestrahealth.info for any such requests.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Updates will be posted on this page with a revised “last updated” date.
Contact Us
If you have questions, concerns, or data-related requests, please contact:📧 Email: support@novestrahealth.info
📞 Phone: +94-773429862
🌐 Website: www.novestrahealth.info