Thank you for choosing Novestra Health. We are committed to delivering high-quality digital healthcare services and ensuring your satisfaction. If you are not completely satisfied with your experience, please review our refund policy below.
We offer a 7-day satisfaction guarantee on eligible paid plans or services. If you are unsatisfied with the service within 7 days of your initial payment, you may request a full refund
Eligibility:
Refund requests submitted after 7 days from the initial payment date are not eligible.
The following services are non-refundable:
If you experience system issues (e.g., platform errors, service access problems), please notify support@novestrahealth.info within 48 hours. We will investigate and offer a resolution, which may include a refund or service credit if appropriate.
If approved, refunds will be issued to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.
If you have any questions or would like to request a refund, please contact:📧 Email: support@novestrahealth.info
📞 Phone: +94-773429862We’re here to help and ensure your experience with Novestra Health is positive and worry-free.
Note: This policy is subject to revision at any time. Please review it regularly for updates.