Empower Your Health Journey

Experience a new era of consultations with a cutting-edge platform, built for ultimate efficiency and effortless use

About Novestra
Health
Novestra Health is a cutting-edge digital health platform revolutionizing care in Sri Lanka. It empowers doctors and patients with smart record management, AI-powered insights, and seamless access to medical history—anytime, anywhere. Experience faster, safer, and smarter healthcare with Novestra.
Revolutionize Your Wellness
The digital health solution you've been searching for.

Features

Free Online Channeling

No Platform Fees for Patients, Allow your patients to book appointments anytime, anywhere—without paying extra. Make access to your care seamless and stress-free

Doctor QR Code – Instant Booking Made Easy

Share your personalized QR code so patients can instantly view your profile and schedule appointments—no calls, no hassle.

Effortless Doctor Registration & Profile Management

Manage your schedule, credentials, and patient interactions—all in one place.

Instant Access to Patient Records using QR Code

Quickly review past visits, treatments, and medical data to deliver more personalized care.

Full Medical History at Your Fingertips

From general health to OB/GYN, pediatric, psychiatric and surgical history— everything is organized and accessible.

Streamlined Consultation Flow

Track symptoms, exams, lab tests, diagnoses, and treatments—effortlessly.

Remote Consultations, Anywhere

Consult with patients from anywhere in the world.

Lab Reports + AI Magic

Get real-time AI insights on reports (like HbA1c trends) to make sharper decisions, faster.

Expert-Backed Solution

Dr Shehan

Consultant

Dr Sachith

Consultant

Dr Dilshan

Consultant

Dr Bashitha

Consultant - Psychiatric

Contact

  • 89/E , Parakrama Rd , Thalahena North, Malabe, Sri Lanka

Subscription & Service Refunds

Thank you for choosing Novestra Health. We are committed to delivering high-quality digital healthcare services and ensuring your satisfaction. If you are not completely satisfied with your experience, please review our refund policy below.

Subscription & Service Refunds

We offer a 7-day satisfaction guarantee on eligible paid plans or services. If you are unsatisfied with the service within 7 days of your initial payment, you may request a full refund 

Eligibility:

  • The service must not have been extensively used (e.g., more than one consultation or custom patient data analysis or AI-generated health reports
  • The refund request must be submitted in writing to our support team at support@novestrahealth.info, including your account details and reason for the request.

Refund requests submitted after 7 days from the initial payment date are not eligible.

Non-Refundable Services

The following services are non-refundable:

  • Completed doctor consultations
  • Custom patient data analysis or AI-generated health reports
  • Subscription renewals after the refund period
  • Setup or onboarding fees (if applicable)

Cancelled Online Appointments

  • 24+ hours in advance: Eligible for a full refund or free rescheduling
  • Less than 24 hours / missed appointments: Non-refundable

Technical Issues

If you experience system issues (e.g., platform errors, service access problems), please notify support@novestrahealth.info within 48 hours. We will investigate and offer a resolution, which may include a refund or service credit if appropriate.

Processing Time

If approved, refunds will be issued to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

Contact Us

If you have any questions or would like to request a refund, please contact:📧 Email: support@novestrahealth.info

📞 Phone: +94-773429862We’re here to help and ensure your experience with Novestra Health is positive and worry-free.

Note: This policy is subject to revision at any time. Please review it regularly for updates.

Privacy Policy

Last Updated: 01- May-2025

At Novestra Health, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our platform. By using Novestra Health services, you agree to the practices outlined below.

Information We Collect

When you register, book appointments, or access services on our platform, we may collect the following types of information:

  • Personal Information: Full name, email address, phone number, date of birth, gender, and contact details.
  • Health-related Information: Medical history, prescriptions, test results, appointment records, and consultation notes submitted by you or your healthcare provider.
  • Payment Information: Billing details such as cardholder name and payment method, securely processed via third-party payment gateways.
  • Technical Information: IP address, browser type, device details, location data (if enabled), and usage logs collected automatically via cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Deliver healthcare services, manage appointments, and store medical records.
  • Provide customer support and notify you of important updates.
  • Enable doctors and healthcare providers to access accurate patient data.
  • Improve platform functionality, user experience, and clinical tools.
  • Ensure data integrity, detect suspicious activity, and enforce platform security.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. Your data may be shared only under the following conditions:

  • With Authorized Healthcare Providers: To support your ongoing medical care and treatment.
  • With Trusted Service Providers: Who perform services on our behalf (e.g., payment processors, cloud hosting, analytics tools), under strict confidentiality agreements.
  • For Legal or Compliance Reasons: If required by law, regulation, or a valid court order.
  • With Your Consent: When you explicitly authorize us to share your data.

Data Security

We use industry-leading security measures, including data encryption, secure access controls, and regular audits to protect your personal and health information. Despite our best efforts, no digital system is completely immune to risks. You are encouraged to use strong passwords and keep your login credentials confidential.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and session data.
  • Track platform usage and performance.
  • Offer personalized health content and reminders.

You may disable cookies in your browser, but doing so could limit certain features of our services.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including legal and operational requirements.

Your Rights

You have the right to:

  • Access and review your personal data.
  • Request corrections to inaccurate information.
  • Withdraw consent or request data deletion (subject to legal and healthcare-related restrictions).

Please email support@novestrahealth.info for any such requests.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Updates will be posted on this page with a revised “last updated” date.

Contact Us

If you have questions, concerns, or data-related requests, please contact:📧 Email: support@novestrahealth.info

📞 Phone: +94-773429862

🌐 Website: www.novestrahealth.info

Terms and Conditions

Last Updated: 05-May-2025

Welcome to Novestra Health. These Terms and Conditions govern your access to and use of our website, platform, and healthcare-related digital services. By registering, accessing, or using any part of the Novestra Health platform, you agree to be bound by these Terms. Please read them carefully.

1. Use of the Platform

a. Eligibility: You must be at least 18 years old to create an account or access healthcare services on the platform.

b. Account Responsibility: You are responsible for keeping your login credentials secure and for all activities that occur under your account.

c. Accurate Information: You agree to provide accurate, complete, and updated personal and health-related information when using our services.

d. Prohibited Use: You may not misuse the platform for illegal, harmful, or fraudulent purposes, including impersonation or data manipulation.

2. Healthcare Services and Medical Content

a. Novestra Health is a technology platform that facilitates communication between patients and licensed healthcare providers. We do not provide medical diagnosis, treatment, or prescriptions ourselves.

b. All medical advice and care provided through the platform are the sole responsibility of the consulting doctor or licensed provider.

c. Health content, reports, or recommendations generated via the platform (including AI tools) are for informational purposes only and are not a substitute for professional medical judgment.

3. Payments and Subscriptions

a. Certain services may require payment. By proceeding, you authorize us to charge your selected payment method for the applicable amount.

b. Payments are securely processed by trusted third-party gateways. Novestra Health does not store your complete payment details.

c. Subscription fees, if applicable, will be clearly communicated during sign-up. You can cancel recurring billing as per the instructions in your account settings.

4. Cancellations and Refunds

All cancellations and refund requests are governed by our Refund Policy, which is available on our website. Please refer to it for detailed terms.

5. Data Privacy and Security

Your personal and health information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

6. Intellectual Property

a. All content, graphics, platform logic, and branding on the Novestra Health platform are the intellectual property of Novestra Private Limited or its licensors.

b. You may not reproduce, distribute, modify, or reuse any platform content without prior written permission from Novestra Health.

7. Limitation of Liability

a. Novestra Health is not liable for any medical errors, omissions, or adverse outcomes resulting from interactions between users and healthcare professionals through the platform.

b. We are not responsible for any damages or losses resulting from service interruptions, technical issues, or unauthorized access to your account.

8. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updated terms will be posted with a revised "Last Updated" date. Continued use of the platform indicates your acceptance of the modified terms.

9. Termination of Access

We may suspend or terminate your access to the platform at our discretion, without notice, if you violate these Terms or misuse the platform in any way.

10. Contact Us

If you have questions about these Terms and Conditions, please contact us at:📧 Email: support@novestrahealth.info

📞 Phone: +94-773429862

🌐 Website: www.novestrahealth.info

Note: These Terms are legally binding. By using Novestra Health, you agree to comply with all applicable laws and platform policies.